1. Scope
This policy governs refunds and cancellations for donations made via our Website.
2. Payment Methods
All donations are processed through secure third-party gateways.
3. Refund Conditions
Donations are generally non-refundable. However, refunds may be considered in cases of:
Duplicate transaction
Technical error in processing
Wrong amount debited
4. Process for Requesting Refund
Email us at support@vijaycharitabletrust.org with proof of payment within 15 days.
5. Timeframes
Approved refunds will be processed within 7–10 working days, back to the original payment method.
6. Failed / Reversed Transactions
If a transaction fails but funds are debited, the payment gateway/bank will usually auto-reverse within 7 working days.